CitNOW Group News

Connected Dots

The latest news from across the Group

Auto Talk from CitNOW Group

Opportunities to focus in and deliver improved performance in Aftersales

Closing off Q1 showed broadly stable results across KPIs, but by looking back at how Q1 2024 compared to Q1 2023 we discuss what this can mean for the retail network and where new opportunities may exist.

Enhancing Customer Engagement & Retailer Efficiency

Why 2024 is looking like the year of the used car

Our latest data highlights a surge in demand for pre-owned vehicles, accounting for 57% of enquiries in April, compared to just 43% for new cars, indicating there’s plenty of opportunity to take advantage of this latest trend.

Auto Talk from CitNOW Group

Enhancing used car profit: accelerate the remarketing process

Once a retailer has added a used vehicle to its inventory, the number of days it takes to bring it to market is one of the most crucial things it can influence from a profitability perspective.

Auto Talk from CitNOW Group

Zero emission vehicle sales – the role of data and multi-channel communication

March saw an impressive 10.4% rise in new car registrations overall. However, those focused on the ZEV Mandate may be concerned that Battery Electric Vehicle market share fell to 15.2%.

Enhancing Customer Engagement & Retailer Efficiency

Opportunities to enhance conversions in a ‘Product Push’ market

The extended delivery timescales for new cars seen in the aftermath of the COVID-19 pandemic are a distant memory. Today, we see strong levels of supply from existing and new manufacturers.

Auto Talk from CitNOW Group

Digitising part exchange

Finding quality used stock is an ongoing and time-consuming challenge for every retailer. In recent years, the situation has been complicated by the emergence of online used car buying services disrupting the traditional part-exchange process.

Auto Talk from CitNOW Group

Meeting the ZEV targets in 2024 – an enquiry management advantage

Generating Battery Electric Vehicle (BEV) leads and converting them successfully to support OEMs hit targets will be essential for many retailers. Success represents a compelling opportunity.

Accelerate aftersales: insights to optimise efficiency

In today’s rapidly changing marketplace it may be time for some fresh thinking to energise your aftersales approach. Read on for our best practice tips to help optimise performance and efficiency.

CitNOW Group appoints new CEO to drive growth and innovation  

CitNOW Group has announced changes to its senior leadership team, with Geoffrey Page-Morris moving into the role of Deputy Chairman position and Boris Huard taking on the position of CitNOW Group CEO.

Auto Talk from CitNOW Group

Meeting the ZEV Targets in 2024

There has been a lot of industry discussion around the Zero Emission Vehicle (ZEV) mandate and the implications for OEMs who do not meet the targets. We understand the challenge facing OEMs and their retail networks.

Enhancing Customer Engagement & Retailer Efficiency

Enhancing Customer Engagement & Retailer Efficiency

At CitNOW Group, we believe better customer engagement can be linked and enhanced with improvements in efficiency. Sales and marketing processes centred on meeting customers’ needs can be a win-win for both retailers and customers.

Auto Talk from CitNOW Group

Red and Amber Work – the Open Goal Opportunity

70% of retailers believe that their aftersales teams could be missing out on £170k pa of red work revenue. As retailers start the year, the positive takeaway is that an open goal opportunity is available to many. The next step is to convert identified aftersales opportunities from chance to actual income.

Auto Talk from CitNOW Group

The Emerging Role of AI in Car Retailing in 2024

Artificial intelligence (AI) technology has been around for a while now, with tools such as voice command navigation technology in cars used daily. Increasingly, the retail motor industry is looking at the potential of the technology to enhance their proposition.

It’s Time to Discover and Realise the Opportunities in 2024

The realities of the current trading environment cannot be ignored; however, it is every bit as important to identify the opportunities that exist. Into 2024, CitNOW Group’s growing ecosystem is committed to realising greater success for its customers.

Keyloop and CitNOW Group Partnership

Strategic partnership between CitNOW Group and Keyloop will improve dealers’ access to functionality and data  

Keyloop and CitNOW Group have signed a new agreement to broaden and extend their long-term partnership. All CitNOW Group businesses will now become part of the Keyloop international partner ecosystem.

CitNOW Group pleased to announce we are now affiliate members of the NFDA

CitNOW Group welcomed as an Associate Member by NFDA   

We’re pleased to announce we are now affiliate members of the NFDA. The National Franchised Dealers Association (NFDA) represents franchised car and commercial vehicle retailers in the UK. There are more than 4,500 franchise outlets in the UK automotive retail sector.

Washed out image of a person stood at a laptop in a car dealership, with text overlaid, reading "Welcoming Feasa to the CitNOW Group".

CitNOW Group acquires Feasa to optimise software connections and Salesforce integration for automotive retailers   

CitNOW Group has further expanded its ecosystem of specialist automotive software solutions with the acquisition of Feasa, the UK’s leading dedicated Salesforce automotive software partner.

Happily ever aftersales: maximising revenue opportunities

Is your aftersales team generating all the revenue it could be? Read how data-driven efficiencies, supported by technology, can help.

CitNOW Group achieves ISO 27001 information security standard

CitNOW Group achieves ISO 27001 information security standard

CitNOW Group has secured ISO 27001 UKAS certification, confirming it meets the highest standards of information security across all of its operations. This certification provides OEMs, retailers, and their customers with reassurance about how data stored or processed by CitNOW Group companies will be handled.

Mind the gap: sales-driven strategies to identify revenue and performance wins

Are your stock pricing and lead management strategies as strong as they can possibly be? Find out how technology can help in this blog.

CitNOW Group proudly co-sponsoring the NFDA Driving Digital event – 6th December 2023

CitNOW Group is proudly co-sponsoring the NFDA Driving Digital event on 6th December 2023 at Lord’s Cricket Group in London

Woman driving away in a new car

Adapting to change: key automotive trends from 2023

How is automotive retail changing, and how can technology help you respond? Stay on top of the latest trends with this blog.

Automotive Management Live

Connect with us at AM Live, 9th November, Birmingham

We are delighted to be part of AM Live once again this year. We’ll be will showcasing how CitNOW Group solutions can elevate your performance, boost your revenue, and open up new profit possibilities.

A presentation setting in an office room with people with raised hands ready to ask questions

Digital Trends – A Q&A With Alistair Horsburgh

We organised a Q&A with Alistair Horsburgh, Chief Strategy Officer at CitNOW Group, to gain insight into how digital trends are changing.

CitNOW wins Supplier of the Year

For the fourth year in a row, CitNOW, one of the CitNOW Group businesses, has won the coveted title of ‘Supplier of the Year’ in the annual AM Awards 2023

NFDA Driving Digital 2023

CitNOW Group is proudly co-sponsoring the NFDA Driving Digital event on 11th May at 10am, Central Hall, Westminster, London

CitNOW Group is proudly co-sponsoring the NFDA Driving Digital event on 11th May at 10am, Central Hall, Westminster, London.

Person looking at the rear quarter of a vehicle assessing it in a workshop environment

Retailers missing out on aftersales revenue by not offering online booking service

CitNOW Group has further expanded its operational footprint with the acquisition of Auto Imaging, a leading provider of digital solutions for the UK motor industry.

CitNOW Group: Uniting Customers and Retailers Through Technology 2022 Report

In our latest report, we explore how to seamlessly and efficiently unite the retailer and customer to engage and exceed customer expectations.

CitNOW Group: technology to maximise your sales and aftersales processes

Integrating the right technology into your processes is key to maximising your conversions and profitability. Discover how CitNOW Group’s solutions can help.

Join us at AM Live, 10th November, Birmingham

We are delighted to be part of AM Live once again this year. We’ll be demonstrating how technology can enable you to exceed customer expectations and drive internal efficiency.

CitNOW Group: transforming the automotive customer experience

A multi-faceted approach to technology can help automotive retailers thrive. Discover how CitNOW Group covers every base.

CitNOW Group acquires lead management provider dealerdesk

The CitNOW Group, has further expanded its international footprint with the acquisition of dealerdesk, a provider of enquiry management solutions based in Germany.

Close up of person at their desk looking at their mobile phone with a full size picture of a blue bmw visible, horizontal orientation, only their hands are visible and background is blurred, laptop visible.

CitNOW Group continues strategic expansion with acquisition of digital solutions provider Auto Imaging

CitNOW Group has further expanded its operational footprint with the acquisition of Auto Imaging, a leading provider of digital solutions for the UK motor industry.

photo of workshop technician exchanging car keys with customer, white car visible in background, general setting of workshop

CitNOW Group continues growth with acquisition of Real Time Communications (RTC)

RTC are an industry-leading supplier of integrated technologies that streamline sales and aftersales operations for automotive retailers.

CitNOW Group Generic Annoucement-0722

CitNOW Group secures significant new private equity investment

CitNOW Group has secured significant new investment from leading private equity investor Livingbridge, alongside additional funding from current backer Tenzing.

Web1on1 Acquisition

CitNOW Group continues international growth with acquisition of Web1on1

The CitNOW Group is continuing to expand its international portfolio with the acquisition of Web1on1, Europe’s leading multi-channel messaging software platform.

CitNOW Dealerweb integration

CitNOW and Dealerweb integrate tech

CitNOW and Dealerweb, have integrated elements of their flagship systems to help retailers streamline the management of customer data, enhance the customer journey, and improve conversion rates.

Graduate programme

The CitNOW Group launches its first Graduate Programme

The CitNOW Group has launched its first ever Graduate Programme to recruit new talent interested in a career in the digital software space.