CitNOW Group News
The latest news from across the Group
September 13, 2024
CitNOW Group attending Dreamforce 2024
We are pleased to be joining the thousands of Trailblazers attending Salesforce’s Dreamforce this year in San Francisco on 17th September.
September 10, 2024
First CitNOW Group Retailer of the Quarter winner announced
Thrilled to announce that Group 1’s Jaguar Land Rover (JLR) Division has been named our first Retailer of the Quarter for Q2 2024. Find out what they were rewarded for.
August 28, 2024
How are you approaching the September plate-change?
The September plate-change ushers in the second biggest sales month of the year and a welcome opportunity for franchised car retailers to engage with customers in showrooms and online.
July 25, 2024
Returning customers 26% more likely to convert
In today’s market, customers have one thing above all else, they have choice. So, what can retailers do to make sure customers continue to purchase their vehicles from them?
July 23, 2024
Managing customer conversations in an omnichannel world
Meaningful conversations that develop into long-lasting relationships are incredibly advantageous. Implementing the right processes and having the right technology behind you is key to ensuring positive customer interactions daily.
July 2, 2024
Aftersales conversion metrics show stability with variations in eVHC performance
Retailers need to avoid complacency and continue to utilise technology and people at the right stage of the eVHC process to ensure they deliver the most optimal results and grow year on year.
June 26, 2024
Effective stock management and strategic pricing
Retailers must focus on effective stock management and strategic pricing to thrive in this fluctuating market. By balancing sale prices and days to sell, and offering service plans or extended warranties, retailers can secure long-term customer retention.
June 25, 2024
Growing your aftermarket opportunities as owners hold on to cars for longer
Recent market data highlights substantial opportunities for retailers to significantly grow their aftersales revenues by retaining a greater share of the servicing, maintenance, and repair work, particularly by targeting out-of-warranty vehicles.
June 13, 2024
Opportunities to focus in and deliver improved performance in Aftersales
Closing off Q1 showed broadly stable results across KPIs, but by looking back at how Q1 2024 compared to Q1 2023 we discuss what this can mean for the retail network and where new opportunities may exist.
May 17, 2024
Why 2024 is looking like the year of the used car
Our latest data highlights a surge in demand for pre-owned vehicles, accounting for 57% of enquiries in April, compared to just 43% for new cars, indicating there’s plenty of opportunity to take advantage of this latest trend.
May 16, 2024
Enhancing used car profit: accelerate the remarketing process
Once a retailer has added a used vehicle to its inventory, the number of days it takes to bring it to market is one of the most crucial things it can influence from a profitability perspective.
May 13, 2024
Zero emission vehicle sales – the role of data and multi-channel communication
March saw an impressive 10.4% rise in new car registrations overall. However, those focused on the ZEV Mandate may be concerned that Battery Electric Vehicle market share fell to 15.2%.
April 24, 2024
Opportunities to enhance conversions in a ‘Product Push’ market
The extended delivery timescales for new cars seen in the aftermath of the COVID-19 pandemic are a distant memory. Today, we see strong levels of supply from existing and new manufacturers.
April 23, 2024
Digitising part exchange
Finding quality used stock is an ongoing and time-consuming challenge for every retailer. In recent years, the situation has been complicated by the emergence of online used car buying services disrupting the traditional part-exchange process.
April 10, 2024
Meeting the ZEV targets in 2024 – an enquiry management advantage
Generating Battery Electric Vehicle (BEV) leads and converting them successfully to support OEMs hit targets will be essential for many retailers. Success represents a compelling opportunity.
March 19, 2024
Accelerate aftersales: insights to optimise efficiency
In today’s rapidly changing marketplace it may be time for some fresh thinking to energise your aftersales approach. Read on for our best practice tips to help optimise performance and efficiency.
March 6, 2024
CitNOW Group appoints new CEO to drive growth and innovation
CitNOW Group has announced changes to its senior leadership team, with Geoffrey Page-Morris moving into the role of Deputy Chairman position and Boris Huard taking on the position of CitNOW Group CEO.
March 6, 2024
Meeting the ZEV Targets in 2024
There has been a lot of industry discussion around the Zero Emission Vehicle (ZEV) mandate and the implications for OEMs who do not meet the targets. We understand the challenge facing OEMs and their retail networks.
February 28, 2024
Enhancing Customer Engagement & Retailer Efficiency
At CitNOW Group, we believe better customer engagement can be linked and enhanced with improvements in efficiency. Sales and marketing processes centred on meeting customers’ needs can be a win-win for both retailers and customers.
February 22, 2024
Red and Amber Work – the Open Goal Opportunity
70% of retailers believe that their aftersales teams could be missing out on £170k pa of red work revenue. As retailers start the year, the positive takeaway is that an open goal opportunity is available to many. The next step is to convert identified aftersales opportunities from chance to actual income.
February 8, 2024
The Emerging Role of AI in Car Retailing in 2024
Artificial intelligence (AI) technology has been around for a while now, with tools such as voice command navigation technology in cars used daily. Increasingly, the retail motor industry is looking at the potential of the technology to enhance their proposition.
January 24, 2024
It’s Time to Discover and Realise the Opportunities in 2024
The realities of the current trading environment cannot be ignored; however, it is every bit as important to identify the opportunities that exist. Into 2024, CitNOW Group’s growing ecosystem is committed to realising greater success for its customers.
January 22, 2024
Strategic partnership between CitNOW Group and Keyloop will improve dealers’ access to functionality and data
Keyloop and CitNOW Group have signed a new agreement to broaden and extend their long-term partnership. All CitNOW Group businesses will now become part of the Keyloop international partner ecosystem.
December 15, 2023
CitNOW Group welcomed as an Associate Member by NFDA
We’re pleased to announce we are now affiliate members of the NFDA. The National Franchised Dealers Association (NFDA) represents franchised car and commercial vehicle retailers in the UK. There are more than 4,500 franchise outlets in the UK automotive retail sector.
December 13, 2023
CitNOW Group acquires Feasa to optimise software connections and Salesforce integration for automotive retailers
CitNOW Group has further expanded its ecosystem of specialist automotive software solutions with the acquisition of Feasa, the UK’s leading dedicated Salesforce automotive software partner.
December 11, 2023
Happily ever aftersales: maximising revenue opportunities
Is your aftersales team generating all the revenue it could be? Read how data-driven efficiencies, supported by technology, can help.
November 30, 2023
CitNOW Group achieves ISO 27001 information security standard
CitNOW Group has secured ISO 27001 UKAS certification, confirming it meets the highest standards of information security across all of its operations. This certification provides OEMs, retailers, and their customers with reassurance about how data stored or processed by CitNOW Group companies will be handled.
November 20, 2023
Mind the gap: sales-driven strategies to identify revenue and performance wins
Are your stock pricing and lead management strategies as strong as they can possibly be? Find out how technology can help in this blog.
November 8, 2023
CitNOW Group proudly co-sponsoring the NFDA Driving Digital event – 6th December 2023
CitNOW Group is proudly co-sponsoring the NFDA Driving Digital event on 6th December 2023 at Lord’s Cricket Group in London
October 24, 2023
Adapting to change: key automotive trends from 2023
How is automotive retail changing, and how can technology help you respond? Stay on top of the latest trends with this blog.
October 3, 2023
Connect with us at AM Live, 9th November, Birmingham
We are delighted to be part of AM Live once again this year. We’ll be will showcasing how CitNOW Group solutions can elevate your performance, boost your revenue, and open up new profit possibilities.
June 26, 2023
Digital Trends – A Q&A With Alistair Horsburgh
We organised a Q&A with Alistair Horsburgh, Chief Strategy Officer at CitNOW Group, to gain insight into how digital trends are changing.
May 19, 2023
CitNOW wins Supplier of the Year
For the fourth year in a row, CitNOW, one of the CitNOW Group businesses, has won the coveted title of ‘Supplier of the Year’ in the annual AM Awards 2023
April 11, 2023
CitNOW Group is proudly co-sponsoring the NFDA Driving Digital event on 11th May at 10am, Central Hall, Westminster, London
CitNOW Group is proudly co-sponsoring the NFDA Driving Digital event on 11th May at 10am, Central Hall, Westminster, London.
December 14, 2022
Retailers missing out on aftersales revenue by not offering online booking service
CitNOW Group has further expanded its operational footprint with the acquisition of Auto Imaging, a leading provider of digital solutions for the UK motor industry.
November 9, 2022
CitNOW Group: Uniting Customers and Retailers Through Technology 2022 Report
In our latest report, we explore how to seamlessly and efficiently unite the retailer and customer to engage and exceed customer expectations.
November 3, 2022
CitNOW Group: technology to maximise your sales and aftersales processes
Integrating the right technology into your processes is key to maximising your conversions and profitability. Discover how CitNOW Group’s solutions can help.
October 27, 2022
Join us at AM Live, 10th November, Birmingham
We are delighted to be part of AM Live once again this year. We’ll be demonstrating how technology can enable you to exceed customer expectations and drive internal efficiency.
October 20, 2022
CitNOW Group: transforming the automotive customer experience
A multi-faceted approach to technology can help automotive retailers thrive. Discover how CitNOW Group covers every base.
October 11, 2022
CitNOW Group acquires lead management provider dealerdesk
The CitNOW Group, has further expanded its international footprint with the acquisition of dealerdesk, a provider of enquiry management solutions based in Germany.
September 22, 2022
CitNOW Group continues strategic expansion with acquisition of digital solutions provider Auto Imaging
CitNOW Group has further expanded its operational footprint with the acquisition of Auto Imaging, a leading provider of digital solutions for the UK motor industry.
August 17, 2022
CitNOW Group continues growth with acquisition of Real Time Communications (RTC)
RTC are an industry-leading supplier of integrated technologies that streamline sales and aftersales operations for automotive retailers.
July 19, 2022
CitNOW Group secures significant new private equity investment
CitNOW Group has secured significant new investment from leading private equity investor Livingbridge, alongside additional funding from current backer Tenzing.
May 25, 2022
CitNOW Group continues international growth with acquisition of Web1on1
The CitNOW Group is continuing to expand its international portfolio with the acquisition of Web1on1, Europe’s leading multi-channel messaging software platform.
March 8, 2022
CitNOW and Dealerweb integrate tech
CitNOW and Dealerweb, have integrated elements of their flagship systems to help retailers streamline the management of customer data, enhance the customer journey, and improve conversion rates.
July 28, 2021
The CitNOW Group launches its first Graduate Programme
The CitNOW Group has launched its first ever Graduate Programme to recruit new talent interested in a career in the digital software space.