About us

Transforming automotive experiences

Through our technical leadership we provide products that digitise every stage of the customer journey – from initial research through to the aftersales experience. Our solutions efficiently streamline customers’ sales and aftersales experiences while also providing retailers with valuable data and insights.

Guided by a vision to transform the way the automotive world communicates, CitNOW Group focuses on customer success to support retailers in maximising conversion, satisfaction and retention. We make our technology work for you and your customers.

CitNOW Group comprises Auto Imaging, CitNOW, dealerdesk, Dealerweb, Quik, REALtime Communications (RTC), Vehicle Vision and Web1on1. Our span is global with a presence in 82 countries with over 19,500 installations and a number of partnerships with complimentary automotive suppliers.

Our heritage

CitNOW is known for creating automotive video and transforming the way sales and aftersales departments communicate with their customers. We are proud of the accolades and awards we have won over the years and recognised that to continue to drive innovation and deliver on our vision to transform the way the automotive world communicates we needed to widen our portfolio of products.

In 2021 we formed CitNOW Group and have since invested in several businesses that focus on the sales and aftersales experience to enable efficient back-end dealership processes and digital communication applications to deliver the best possible customer experience, sell more cars and services and build a loyal customer base.

Accreditations

ISO 27001 UKAS
CitNOW Group has achieved ISO 27001 UKAS accreditation for its information security management system (ISMS).

Verified by an independent body (BSI), ISO 27001 certification proves that CitNOW Group can offer its quality product range with increased data security for its customers. To achieve this demanding certification, businesses must undergo a rigorous independent review and audit of its ISMS, alongside conducting thorough risk assessments throughout the business.

This certification also means that business and customers using CitNOW Group apps have a proven and independently-verified system supporting them, keeping their data secure and private, to the highest global standards.

To verify this accreditation, it can be validated with our certificate number (IS 785456) on the BSI website.

Certificate of Assurance for Cyber Essentials
CitNOW Group has proudly received a Certificate of Assurance for Cyber Essentials from CyberSmart. This certification confirms that CitNOW Group has been rigorously assessed and meets the Cyber Essentials implementation standards. At the time of assessment, our ICT defenses were evaluated and found to be robust, providing satisfactory protection against common cyber threats.

This achievement reflects our ongoing commitment to maintaining high standards of cybersecurity, ensuring that our systems and data are well-protected against commodity-based cyber attacks. The Cyber Essentials certification not only enhances our security posture but also reinforces the trust our clients and partners place in us, demonstrating our dedication to safeguarding sensitive information and maintaining a secure digital environment.