Since launching in 2009, Web1on1 has been at the forefront of empowering experiences that consumers love, by connecting over 2,000 dealerships across Europe with their customers, through messaging.
With today’s consumers transacting in a mobile-first world that promotes online conversations over web forms, emails and calls, Web1on1’s automotive messaging platform enables dealerships to transition customer processes into conversations so dealerships can deliver a seamless experience via the messaging channels their customers (and prospects) prefer.
Using Web1on1, brands such as Mercedes, Renault and Toyota have turned customer journeys such as booking a test drive or scheduling a service appointment, into conversational experiences that both strengthen customer relationships and optimise operational efficiency.
Web1on1’s Sales Hub increases both the quantity and quality of leads from your website by engaging every visitor in real-time and qualifying them into sales ready leads via conversations through mobile-first channels such as WhatsApp and Facebook Messenger. So you can get more leads from your marketing spend and your sales advisors can spend more time selling (and less time chasing leads) by continuing the conversation.
With automated reminders, in-service messaging via Whatsapp and integrations directly into your workshop’s systems, Web1on1’s Aftersales Hub empowers dealerships and service centres to deliver meaningful service experiences that grow customer value, improve operational efficiency, and reduce costs.