Personalised digital communication experts
CitNOW launched in 2008 to offer personalised video communication to dealerships and has grown to become one of the most trusted, staple tools of the automotive industry. CitNOW provides robust digital communications solutions that are easy to use and integrated with the most commonly found dealership software and DMS’s. With over 44 OEM’s onboard and an average of over 1 million videos processed each month, CitNOW is known for its value in helping build trust and transparency and enhancing the customer experience in all areas of their automotive retailing experience.
Products
Appraise
Digital appraisal and valuation service, providing competitive valuations through a part exchange platform. Fast, accurate, and “no hassle” first time valuations, avoiding the need for awkward customer conversations – making the part exchange process smoother and more efficient. Dealership customers require no account sign up.
Bodyshop
Quick, clear and efficient communication is important when dealing with condition assessments, improving workflows and reducing time where vehicle progress would otherwise be stalled, taking up valuable space and time. Video helps provide a faster and more transparent communication process.
Imaging
Deliver high quality, consistent assets, fast. CitNOW Imaging helps create professional-grade imagery and video for all new and used vehicle stock. In-app AI-powered quality control and real-time image-taking guidance keeps assets to OEM and Group standards. Reduce the amount of unadvertised stock, days in stock and decrease time to web.
Insights
Consolidated, actionable insights, provided directly to any team. Centralised information is accessible to all business units and locations, allowing swift decision-making and helping boost profitability. Simplified targeted dashboards help gain instant access to critical data, insights and trends, in seconds.
Sales
Much of the buying journey now takes place at home, making it essential to bring the dealership to the customer and bridge the offline to online gap. CitNOW Sales provides personalised video communication tools, through recorded and live video, including a dashboard incorporating many features such as performance reporting to help maximise use and analyse trends.
Triage
Pre-diagnostic customer communication service allowing customers to remotely capture video and photo evidence of issues with their vehicle. Empowers Service Advisors to triage the identified issues prior to scheduling or prioritising the daily workload, saving time and money. Improve ramp utilisation, order parts in advance, while helping to improve customer satisfaction scores.
Workshop
Create trust and increase workshop conversions, simultaneously empowering the customer to take control for quick and simple decisions is achieved with personalised video in the workshop. Personalised video brings the customer digitally to the workshop, with integrations designed to help make purchase decisions faster and easier and reduce the time a vehicle spends on the ramp.