CitNOW are experts in personalised digital communication. In today’s time, it is vital to bridge the online to offline customer experience. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships. Integrated with most commonly found dealership software and DMS’s, CitNOW is an easy solution for a valuable need.
Much of the buying journey now takes place at home, making it essential to bring the dealership to the customer and bridge the offline to online gap. Sales provides personalised video communications, through recorded and live video, including a dashboard incorporating many features including performance reporting.
With 87% of customers researching vehicles online, high quality images, video and 360° views are essential to creating early engagement and helping nurturing leads in this critical part of the journey. Web is designed with speed in mind, bringing stock assets online the day a vehicle arrives on site.
Create trust and increase workshop conversions, simultaneously empowering the customer to take control for quick and simple decisions. Personalised video brings the customer digitally to the workshop, with integrations designed to help make purchase decisions faster and easier.
Quick, clear and efficient communication is important when dealing with condition assessments, improving workflows and reducing time where vehicle progress would otherwise be stalled, taking up valuable space and time. Video helps provide a faster and more transparent communication process.