Incident raised on: 17 Nov 2023 | Product: CitNOW
CitNOW Video upload issue identified for some UK users
We currently have an issue with video uploads for some UK customers, we have our Engineering team looking into this and hope to have normal service resumed as soon as possible.
We apologise for any inconvenience this may cause.
A combination of unexpected events had caused the upload drive to fill up quicker than it could be emptied. We have resolved this by creating more space on the drive and manually moving the affected files.
Any videos that were delayed will eventually get uploaded and processed as normal.
Our Engineering team are continuing to monitor the situation but are confident that normal service will be resumed shortly.
Service has returned to normal and the server is stable. Our Engineering team will continue to monitor however we are confident the issue has been resolved.
Thank you for your patience, and again, we apologise for any inconvenience this may have caused.