Issue identified

We currently have an issue with video uploads for some UK customers, we have our Engineering team looking into this and hope to have normal service resumed as soon as possible.

We apologise for any inconvenience this may cause.

17 Nov 2023, 4:25 pm

Update

A combination of unexpected events had caused the upload drive to fill up quicker than it could be emptied. We have resolved this by creating more space on the drive and manually moving the affected files.

Any videos that were delayed will eventually get uploaded and processed as normal.

Our Engineering team are continuing to monitor the situation but are confident that normal service will be resumed shortly.

17 Nov 2023, 6:08 pm

Update

Service has returned to normal and the server is stable. Our Engineering team will continue to monitor however we are confident the issue has been resolved.

Thank you for your patience, and again, we apologise for any inconvenience this may have caused.

18 Nov 2023, 10:27 am

Update

You may have noticed we briefly took Showroom offline, I am pleased to say, from initial testing we can see that Showroom is back up and performing as we would normally expect.

All functionality has been restored so you should have full access to customer orders etc.

26 Jan 2023, 5:00 pm

Update

We will continue to release updates throughout the day today, however we anticipate normal service to resume by close of play this evening at the latest. 

As we release these incremental updates there will be periods of downtime.

26 Jan 2023, 1:00 pm

Update

Our team has been working through the evening and we have deployed some further improvements this morning with more to follow. This means you now have full access to the Offer/Order history section allowing you to complete handovers again.

Please log out and back into the system for these improvements to show.

We appreciate that there are still performance issues present in the system and we have a further deployment happening this morning that will:

  • Improve the performance issues further.
  • Resolve some speed issues when saving or merging customer records.

You will see the system be taken down for around 5 minutes to implement this.

26 Jan 2023, 9:00 am

Issue identified

We have made a number of updates to improve usability. For these to take effect please log out and back in to Showroom, if you have not done so already.

We have identified an issue in the Customer Summary screen therefore we have disabled the Offer/Order History section. The Offer/Order History can still be accessed by selecting the Dealbuilder button as if you’re starting a new deal, then selecting the ‘Existing’ option to see any previously created deals. Select the deal you wish to progress and then ‘Continue’ in the top right as per the below screenshot. 

We are aware that this means you temporarily will not be able to arrange or complete handovers, work is ongoing to resolve this and improve overall performance.  We will ensure you are provided with updates and a resolution as soon as possible.

A screen grab showing you how to access the Dealerweb Offer/Order history

25 Jan 2023, 2:00 pm