CitNOW Triage Wins IT Innovation of the Year - AI & Video at the Motor Trader Industry Awards 2025

CitNOW Group has been named the winner of the IT Innovation of the Year – AI & Video category at this year’s Motor Trader Industry Awards. 

This award recognises the real benefits of CitNOW Triage, our innovative digital pre-diagnostic tool, that could unlock up to £44m in billable technician time across the UK aftersales network. Already delivering measurable results by reducing repeat workshop visits by 60% for dealerships across the UK and Europe, CitNOW Triage streamlines workshop operations and improves customer satisfaction. 

A Winning Innovation
Offering vehicle owners the opportunity to highlight issues with their vehicle prior to visiting the workshop, CitNOW Triage provides a smarter service experience. 

By enabling technicians to assess vehicle issues remotely, dealerships can order parts in advance, optimise ramp utilisation, and significantly boost first-time fix rates reducing costly return visits. This leads to lower operating costs, faster turnaround times, and happier customers. 

Real results in Aftersales 

CitNOW Triage can dramatically reduce repeat repairs, especially for all our existing RTC Aftersales customers. The seamless integration between Triage and RTC can be activated immediately, and deliver payback within one just week! And for some clients, they’ve seen results within a day !  

By capturing all issues pre-visit via customer communication, we have delivered an IT innovation with the potential to reduce revisits by up to 65%. 

Find out how CitNOW Triage could save you up to £44m in billable technician time. Request a free-of-charge demo today.