Yeomans named CitNOW Group’s Retailer of the Quarter for Q2 2025

We’re delighted to announce that Yeomans has been named CitNOW Group’s Retailer of the Quarter for Q2 2025!

This award recognises the exceptional work taking place across the Yeomans dealer network. Their dedication to excellence, customer focus, and continuous improvement has truly stood out this quarter.

A standout example of this commitment was seen in the lead-up to their transition to RTC Digital in early June. Ian Knight, Area Sales Manager at Yeomans Skoda, Exeter, played a key role in preparing his team for the change. Under his leadership, the team completed CitNOW Group’s Academy online training, adopted new working practices, and ensured a smooth rollout in close collaboration with CitNOW Group’s Implementation Consultant, Karen Suter.

Karen praised Ian’s leadership, saying:

“Ian is super engaged, driving the team forward and adopting my suggestions. He has a ‘can-do’ attitude and a strong sense of ownership that cascades through his team, creating a positive and proactive approach to making RTC Digital a success.”

Well done, Yeomans! This recognition is a true testament to all your hard work.

CitNOW Launches “Time to Shift Gears 2025” Report: Rethinking Customer Experience in Automotive Retail

CitNOW, part of CitNOW Group, has today released its latest industry report, Time to Shift Gears 2025, offering a timely and data-driven perspective on the evolving landscape of automotive retail. The report highlights the urgent need for retailers to simplify their technology ecosystems and unlock the full potential of customer and vehicle data to deliver a truly connected customer experience.

Based on in-depth research with automotive decision-makers across the UK and Europe, the report reveals a sector ready for change — but held back by fragmented systems and underutilised data.

Key insights from the report include:

• 100% of respondents agree that unified customer and vehicle data would significantly enhance revenue growth
• 88% of retailers are seeking to reduce the number of technology systems they use
• Only 41% are very satisfied with their current CRM platforms
• Just 26% believe they are extracting excellent value from their customer data.

The Time to Shift Gears 2025 report is part of CitNOW Group’s vision and commitment to helping retailers create a connected ecosystem that enhances every stage of the customer journey. From sales to aftersales, the report outlines how a more unified approach to data and technology can drive operational efficiency, customer satisfaction, and long-term loyalty.

CitNOW launches first CRM solution tailored for Automotive Retail

CitNOW, part of the CitNOW Group, has announced the launch of CitNOW Auto360, its first customer relationship management (CRM) solution that will be available on Salesforce AppExchange.

This launch marks a significant milestone for CitNOW Group, building on the foundation of its established digital solutions and deep industry expertise. The new CRM is designed to deliver personalised driver experiences, streamline service operations, and drive revenue across the entire vehicle lifecycle.

What sets this CRM apart is its ability to seamlessly integrate with over 250 third-party dealer systems, spanning marketing, sales, and aftersales functions, empowering retailers to simplify their tech stack, reduce inefficiencies, and unlock new levels of profitability.

Already trusted by some of the UK’s leading dealer groups, the solution represents a major evolution in how dealerships manage customer relationships — offering a smarter, more connected way to engage with drivers at every stage of their journey.

As part of CitNOW Group’s ongoing mission to transform the digital retail experience, this CRM solution is another step forward in helping retailers deliver exceptional service and grow their businesses with confidence.