Subprocessors

Connected Dots

Web1on1 Subprocessors

We rely on subprocessors for a number of business functions to enable us to provide our contacted services to you. All subprocessors have been chosen based on their advanced offerings, security and credentials. We thoroughly review the technical and organisational measures for information security of subprocessors.

Our data warehouses for storing data for our European Customers are regionalised and located within the EEA, so no data is held in any outside region not applicable to the EU GDPR Regulations. Where it is necessary to use a subprocessor located outside of the EEA, we ensure we have the current recommended GDPR safeguards in place for processing, such as signed SCCs, IDTAs, or active membership on the EU-US Data Privacy Framework.

If you have any questions in relation to our use of subprocessors, please feel free to contact us at dpo@citnowgroup.com.

ActiveCampaign LLC

  • Address: ActiveCampaign LLC, 1 N Dearborn St FL 5, Chicago, IL 60602.
  • Data: Customer names and email addresses.
  • Purpose: We use the Postmark product by ActiveCampaign to send and receive emails to and from our customers.
  • Terms: ActiveCampaign Terms of Service
  • Privacy: ActiveCampaign Privacy Policy

Delighted

  • Address: Delighted LLC, 333 W. River Park Drive, Provo, UT 84604
  • Data: Dealership staff names, email addresses, phone numbers, and general product subscription data.
  • Purpose: We use Delighted as a customer NPS provider.
  • Terms: Delighted Terms of Service
  • Privacy: Delighted Privacy Policy

Google

  • Address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
  • Data: IP Addresses, consumer PII (names, emails, phone numbers), messages
  • Purpose: Database services on Google Cloud utilising BigQuery.
  • Privacy: Privacy Policy – Privacy & Terms – Google

HubSpot UK Holdings Ltd

  • Address: HubSpot Ireland Limited, HubSpot House, One Sir John Rogerson’s Quay, Dublin 2, Ireland
  • Data: Customer names and email addresses.
  • Purpose: We use HubSpot to send Marketing Emails to our customers.
  • Terms: HubSpot Terms of Service
  • Privacy: HubSpot Privacy Policy

Microsoft

  • Address: Microsoft Corporation, 1 Microsoft Way, Redmond, WA 98052
  • Data: Customer names and business email addresses.
  • Purpose: We use Microsoft for internal and external communication and file management using Microsoft 365 tools.
  • Terms: Microsoft Terms of Use
  • Privacy: Microsoft Privacy Policy

MongoDB

  • Address: Building 2, Number 1 Ballsbridge Shellbourne Road, Ballsbridge, D04 Y3X9, Dublin, Ireland
  • Data: User and consumer PII (names, emails, phone numbers), messages
  • Purpose: Database and record hosting.
  • Terms: Terms Of Use | MongoDB
  • Privacy: Privacy Policy | MongoDB

Salesforce UK Limited

  • Address: Floor 26 Salesforce Tower, 110 Bishopsgate, London, United Kingdom, EC2N 4AY
  • Data: Customer names, business telephone numbers and business email addresses.
  • Purpose: We use Salesforce as a CRM and communication tool.
  • Terms: Salesforce Terms of Service
  • Privacy: Salesforce Privacy Policy

Sunshine Conversations (Zendesk Inc.) 

  • Address: 181 S. Fremont St., San Francisco, CA 94105, USA.
  • Data: consumer PII (names, emails, phone numbers), messages
  • Purpose: Provides ticketing system for Customer Support.
  • Terms: Zendesk Terms of Use
  • Privacy: Zendesk Privacy Notice

Zype TV Ltd

Zype TV Ltd is the same Group (CitNOW Group) and houses the contracts with our CRM Manager and further purposes for both Internal Employee Data and Customer data.

  • Address: 9 Millars Brook, Molly Millars Lane, Wokingham, Berkshire, RG41 2AD, United Kingdom (HQ)
  • Address: 8-10 Corn Exchange Road, Stirling, FK8 2HX, Scotland
  • Data: As part of the same group, Zype TV Ltd has access to all data gathered and created by Auto Imaging. This may include (but is not limited to) entity employee details, customer (dealer) details as well as consumer personally identifiable information required for the services.
  • Purpose: Head Office activities (e.g. HR, Finance, Development Support and Centralised Product Functions)
  • Privacy: Zype TV Privacy & Data Protection Notice