Subprocessors

Connected Dots

RTC Subprocessors

We rely on subprocessors for a number of business functions to enable us to provide our contacted services to you. All subprocessors have been chosen based on their advanced offerings, security and credentials. We thoroughly review the technical and organisational measures for information security of subprocessors.

Our data warehouses for storing data for our European Customers are regionalised and located within the EEA, so no data is held in any outside region not applicable to the EU GDPR Regulations. Where it is necessary to use a subprocessor located outside of the EEA, we ensure we have the current recommended GDPR safeguards in place for processing, such as signed SCCs, IDTAs, or active membership on the EU-US Data Privacy Framework.

If you have any questions in relation to our use of subprocessors, please feel free to contact us at dpo@citnowgroup.com.

Delighted

  • Address: Delighted LLC, 333 W. River Park Drive, Provo, UT 84604
  • Data: Dealership staff names, email addresses, phone numbers, and general product subscription data.
  • Purpose: We use Delighted as a customer NPS provider.
  • Terms: Delighted Terms of Service
  • Privacy: Delighted Privacy Policy

DVLA

  • Address: Longview Road, Swansea, SA6 7JL, United Kingdom
  • Data: Vehicle VRM and VIN data
  • Purpose: Vehicle data look-up
  • Website: Visit the DVLA website

HubSpot UK Holdings Ltd

  • Address: HubSpot Ireland Limited, HubSpot House, One Sir John Rogerson’s Quay, Dublin 2, Ireland
  • Data: Customer names and email addresses.
  • Purpose: We use HubSpot to send Marketing Emails to our customers.
  • Terms: HubSpot Terms of Service
  • Privacy: HubSpot Privacy Policy

Microsoft

  • Address: Microsoft Corporation, 1 Microsoft Way, Redmond, WA 98052
  • Data: Customer names and business email addresses.
  • Purpose: We use Microsoft for internal and external communication and file management using Microsoft 365 tools.
  • Terms: Microsoft Terms of Use
  • Privacy: Microsoft Privacy Policy

Microsoft Corporation

  • Address: Microsoft Campus, Thames Valley Park, Reading RG6 1WG
  • Data: All data held within our product.
  • Purpose: We use Microsoft Azure for our servers. Servers are regionalised, for example our UK Customers are run from the Azure UK South region. We use Microsoft Azure for general compute and data storage tasks.
  • Privacy: Data Protection with Microsoft Privacy Principles | Microsoft Trust Center

Osano

  • Address (US HQ): 3800 N Lamar Blvd Ste 200, Austin, TX 78756, United States
  • Address (EU HQ): 25/28 North Wall Quay, Dublin 1, D01 H104 Ireland
  • Data: Anonymised IP addresses, browser metadata and consent preferences.
  • Purpose: Third party to ensure our legal compliance with Data privacy Laws and Cookie Laws on the lawful processing of such data.
  • Privacy Policy: Osano Privacy Policy
  • GDPR Statement: Osano GDPR Statement

Royal Mail

  • Address: Longview Road, Swansea, SA6 7JL, United Kingdom
  • Data: Vehicle VRM and VIN data
  • Purpose: Vehicle data look-up
  • Website: Visit the Royal Mail website

Salesforce UK Limited

  • Address: Floor 26 Salesforce Tower, 110 Bishopsgate, London, United Kingdom, EC2N 4AY
  • Data: Customer names, business telephone numbers and business email addresses.
  • Purpose: We use Salesforce as a CRM and communication tool.
  • Terms: Salesforce Terms of Service
  • Privacy: Salesforce Privacy Policy

SendGrid Inc.

  • Address: 1801 California Street, Suits 500, Denver, CO, 80202
  • Email: support@sendgrid.com
  • Data: Customer and staff names, email addresses and emails
  • Purpose: To send emails on behalf of customers
  • Security: SendGrid Security Policy

The SMS Works

  • Address: St Brandon’s House, 29, Great George Street, Bristol, BS1 5QT
  • Data: Customer mobile phone numbers, messages and links to media web portal
  • Purpose: Sending SMS on behalf of Customers
  • Technical Overview: The SMS Works

Zype TV Ltd

Zype TV Ltd is the same Group (CitNOW Group) and houses the contracts with our CRM Manager and further purposes for both Internal Employee Data and Customer data.

  • Address: 9 Millars Brook, Molly Millars Lane, Wokingham, Berkshire, RG41 2AD, United Kingdom (HQ)
  • Address: 8-10 Corn Exchange Road, Stirling, FK8 2HX, Scotland
  • Data: As part of the same group, Zype TV Ltd has access to all data gathered and created by Auto Imaging. This may include (but is not limited to) entity employee details, customer (dealer) details as well as consumer personally identifiable information required for the services.
  • Purpose: Head Office activities (e.g. HR, Finance, Development Support and Centralised Product Functions)
  • Privacy: Zype TV Privacy & Data Protection Notice