Subprocessors

Connected Dots

CitNOW Subprocessors

We rely on subprocessors for a number of business functions to enable us to provide our contacted services to you. All subprocessors have been chosen based on their advanced offerings, security and credentials. We thoroughly review the technical and organisational measures for information security of subprocessors.

Our data warehouses for storing data for our European Customers are regionalised and located within the EEA, so no data is held in any outside region not applicable to the EU GDPR Regulations. Where it is necessary to use a subprocessor located outside of the EEA, we ensure we have the current recommended GDPR safeguards in place for processing, such as signed SCCs, IDTAs, or active membership on the EU-US Data Privacy Framework.

If you have any questions in relation to our use of subprocessors, please feel free to contact us at dpo@citnowgroup.com.

CitNOW Appraise

Amazon Web Services EMEA SARL (AWS Europe)

  • Address: AWS is: 38 avenue John F. Kennedy, L-1855 Luxembourg.
  • Data: All data held within our product.
  • Purpose: Production system data processing and hosting in Germany for UK and Europe (Vehicle Vision International Limited)
  • Privacy: AWS Privacy (amazon.com).

Delighted

  • Address: Delighted LLC, 333 W. River Park Drive, Provo, UT 84604
  • Data: Dealership staff names, email addresses, phone numbers, and general product subscription data.
  • Purpose: We use Delighted as a customer NPS provider.
  • Terms: Delighted Terms of Service
  • Privacy: Delighted Privacy Policy

HubSpot UK Holdings Ltd

  • Address: HubSpot Ireland Limited, HubSpot House, One Sir John Rogerson’s Quay, Dublin 2, Ireland
  • Data: Customer names and email addresses.
  • Purpose: We use HubSpot to send Marketing Emails to our customers.
  • Terms: HubSpot Terms of Service
  • Privacy: HubSpot Privacy Policy

Mailgun Technologies, Inc.

Microsoft

  • Address: Microsoft Corporation, 1 Microsoft Way, Redmond, WA 98052
  • Data: Customer names and business email addresses.
  • Purpose: We use Microsoft for internal and external communication and file management using Microsoft 365 tools.
  • Terms: Microsoft Terms of Use
  • Privacy: Microsoft Privacy Policy

Salesforce UK Limited

  • Address: Floor 26 Salesforce Tower, 110 Bishopsgate, London, United Kingdom, EC2N 4AY
  • Data: Customer names, business telephone numbers and business email addresses.
  • Purpose: We use Salesforce as a CRM and communication tool.
  • Terms: Salesforce Terms of Service
  • Privacy: Salesforce Privacy Policy

SendGrid Inc.

  • Address: 1801 California Street, Suits 500, Denver, CO, 80202
  • Email: support@sendgrid.com
  • Data: Customer and staff names, email addresses and emails
  • Purpose: To send emails on behalf of customers
  • Security: SendGrid Security Policy

Twilio, Inc.

  • Address 1: Twilio Inc., 375 Beale Street, Suite 300, San Francisco, CA 94105 (Worldwide HQ).
  • Address 2: Twilio Ireland Limited, 25-28 North Wall Quay, Dublin 1, Ireland (EU HQ).
  • Data: Mobile phone numbers and links to videos.
  • Purpose: Sending notifications to customers and sending SMS communications on behalf of our customers
  • Terms: Twilio Inc. Terms of Service.
  • Security: Twilio Inc. Security Information.
  • Privacy: Twilio Inc. & GDPR.

TxtLocal Limited

  • Address: Txtlocal Limited C/O Cisco, Park House, 16-18 Finsbury Circus, London, United Kingdom, EC2M 7EB.
  • Data: Mobile phone numbers.
  • Purpose: API that allows Vehicle Vision software to send SMS communications to end customers.
  • Privacy: Privacy Statement – Textlocal.

Zendesk, Inc.

  • Address: 30 Eastbourne Terrace, Paddington, London, W2 6LA, United Kingdom.
  • Data: Names, email addresses, business phone numbers.
  • Purpose: (B2B) Technical support ticketing system.
  • Privacy: Privacy Notice (zendesk.co.uk).

Zype TV Ltd

Zype TV Ltd is the same Group (CitNOW Group) and houses the contracts with our CRM Manager and further purposes for both Internal Employee Data and Customer data.

  • Address: 9 Millars Brook, Molly Millars Lane, Wokingham, Berkshire, RG41 2AD, United Kingdom (HQ)
  • Address: 8-10 Corn Exchange Road, Stirling, FK8 2HX, Scotland
  • Data: As part of the same group, Zype TV Ltd has access to all data gathered and created by Auto Imaging. This may include (but is not limited to) entity employee details, customer (dealer) details as well as consumer personally identifiable information required for the services.
  • Purpose: Head Office activities (e.g. HR, Finance, Development Support and Centralised Product Functions)
  • Privacy: Zype TV Privacy & Data Protection Notice
CitNOW Bodyshop

Amazon AWS

  • Address 1: 410 Terry Ave. North Seattle, WA 981095210, USA
  • Address 2: 60 Holborn Viaduct, London, EC1A 2FD
  • Data: We store dealer and customer information in databases, and video content on servers run by Amazon AWS. We use regionalised servers, for example our German customers are run from the AWS Frankfurt Data Centre
  • Purpose: We use Amazon AWS for general compute and data storage tasks
  • Whitepapers: Amazon AWS Security Whitepapers

Auth0

  • Address: 10800 NE 8th St, Suite 700, Bellevue, WA 98004
  • Data: Dealership staff details such as username, password and some profile information as part of their account. This service is regionalised
  • Purpose: Identity provider and secure login service
  • Security: Auth0 Security Whitepapers

Delighted

  • Address: Delighted LLC, 333 W. River Park Drive, Provo, UT 84604
  • Data: Dealership staff names, email addresses, phone numbers, and general product subscription data.
  • Purpose: We use Delighted as a customer NPS provider.
  • Terms: Delighted Terms of Service
  • Privacy: Delighted Privacy Policy

Dolby Laboratories, Inc.

  • Address: 1275 Market Street, San Francisco, CA 94103
  • Email: Privacy@Dolby.com
  • Data: Videos
  • Purpose: We use Dolby.io to enhance the audio levels and remove some background noise for some dealerships (subject to their CitNOW subscription tier)
  • Privacy: Dolby Privacy Policy
  • DPA: Dolby DPA

Durhamlane

  • Address: Deltic House, Kingfisher Way, Wallsend, NE28 9NX
  • Data: Customer names, email addresses, phone numbers, and general CitNOW subscription data.
  • Purpose: CitNOW uses Durhamlane as an outsourced customer engagement service.
  • Privacy: Durhamlane Privacy Policy

HubSpot UK Holdings Ltd

  • Address: HubSpot Ireland Limited, HubSpot House, One Sir John Rogerson’s Quay, Dublin 2, Ireland
  • Data: Customer names and email addresses.
  • Purpose: We use HubSpot to send Marketing Emails to our customers.
  • Terms: HubSpot Terms of Service
  • Privacy: HubSpot Privacy Policy

MessageBird BV

Microsoft

  • Address: Microsoft Corporation, 1 Microsoft Way, Redmond, WA 98052
  • Data: Customer names and business email addresses.
  • Purpose: We use Microsoft for internal and external communication and file management using Microsoft 365 tools.
  • Terms: Microsoft Terms of Use
  • Privacy: Microsoft Privacy Policy

Netlify

  • Address: Netlify, Inc., 2325 3rd Street, Suite 296, San Francisco, California 94107
  • Data: No data is stored, however the presentation layer of our Dashboard applications are served through their CDN
  • Purpose: Serverless deployment of web applications (Dashboards)
  • Security: Netlify Security Whitepapers

New Relic

  • Address: 188 Spear St., Suite 1000, San Francisco, CA USA 9410
  • Data: IP Addresses
  • Purpose: Monitoring systems
  • Website: New Relic Privacy Policy

Salesforce UK Limited

  • Address: Floor 26 Salesforce Tower, 110 Bishopsgate, London, United Kingdom, EC2N 4AY
  • Data: Customer names, business telephone numbers and business email addresses.
  • Purpose: We use Salesforce as a CRM and communication tool.
  • Terms: Salesforce Terms of Service
  • Privacy: Salesforce Privacy Policy

SendGrid Inc.

  • Address: 1801 California Street, Suits 500, Denver, CO, 80202
  • Email: support@sendgrid.com
  • Data: Customer and staff names, email addresses and emails
  • Purpose: To send emails on behalf of customers
  • Security: SendGrid Security Policy

Twilio, Inc.

  • Address 1: Twilio Inc., 375 Beale Street, Suite 300, San Francisco, CA 94105 (Worldwide HQ).
  • Address 2: Twilio Ireland Limited, 25-28 North Wall Quay, Dublin 1, Ireland (EU HQ).
  • Data: Mobile phone numbers and links to videos.
  • Purpose: Sending notifications to customers and sending SMS communications on behalf of our customers
  • Terms: Twilio Inc. Terms of Service.
  • Security: Twilio Inc. Security Information.
  • Privacy: Twilio Inc. & GDPR.

Zype TV Ltd

Zype TV Ltd is the same Group (CitNOW Group) and houses the contracts with our CRM Manager and further purposes for both Internal Employee Data and Customer data.

  • Address: 9 Millars Brook, Molly Millars Lane, Wokingham, Berkshire, RG41 2AD, United Kingdom (HQ)
  • Address: 8-10 Corn Exchange Road, Stirling, FK8 2HX, Scotland
  • Data: As part of the same group, Zype TV Ltd has access to all data gathered and created by Auto Imaging. This may include (but is not limited to) entity employee details, customer (dealer) details as well as consumer personally identifiable information required for the services.
  • Purpose: Head Office activities (e.g. HR, Finance, Development Support and Centralised Product Functions)
  • Privacy: Zype TV Privacy & Data Protection Notice
CitNOW Conversations

ActiveCampaign LLC

  • Address: ActiveCampaign LLC, 1 N Dearborn St FL 5, Chicago, IL 60602.
  • Data: Customer names and email addresses.
  • Purpose: We use the Postmark product by ActiveCampaign to send and receive emails to and from our customers.
  • Terms: ActiveCampaign Terms of Service
  • Privacy: ActiveCampaign Privacy Policy

Delighted

  • Address: Delighted LLC, 333 W. River Park Drive, Provo, UT 84604
  • Data: Dealership staff names, email addresses, phone numbers, and general product subscription data.
  • Purpose: We use Delighted as a customer NPS provider.
  • Terms: Delighted Terms of Service
  • Privacy: Delighted Privacy Policy

Google

  • Address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
  • Data: IP Addresses, consumer PII (names, emails, phone numbers), messages
  • Purpose: Database services on Google Cloud utilising BigQuery.
  • Privacy: Privacy Policy – Privacy & Terms – Google

HubSpot UK Holdings Ltd

  • Address: HubSpot Ireland Limited, HubSpot House, One Sir John Rogerson’s Quay, Dublin 2, Ireland
  • Data: Customer names and email addresses.
  • Purpose: We use HubSpot to send Marketing Emails to our customers.
  • Terms: HubSpot Terms of Service
  • Privacy: HubSpot Privacy Policy

Microsoft

  • Address: Microsoft Corporation, 1 Microsoft Way, Redmond, WA 98052
  • Data: Customer names and business email addresses.
  • Purpose: We use Microsoft for internal and external communication and file management using Microsoft 365 tools.
  • Terms: Microsoft Terms of Use
  • Privacy: Microsoft Privacy Policy

MongoDB

  • Address: Building 2, Number 1 Ballsbridge Shellbourne Road, Ballsbridge, D04 Y3X9, Dublin, Ireland
  • Data: User and consumer PII (names, emails, phone numbers), messages
  • Purpose: Database and record hosting.
  • Terms: Terms Of Use | MongoDB
  • Privacy: Privacy Policy | MongoDB

Salesforce UK Limited

  • Address: Floor 26 Salesforce Tower, 110 Bishopsgate, London, United Kingdom, EC2N 4AY
  • Data: Customer names, business telephone numbers and business email addresses.
  • Purpose: We use Salesforce as a CRM and communication tool.
  • Terms: Salesforce Terms of Service
  • Privacy: Salesforce Privacy Policy

Sunshine Conversations (Zendesk Inc.) 

  • Address: 181 S. Fremont St., San Francisco, CA 94105, USA.
  • Data: consumer PII (names, emails, phone numbers), messages
  • Purpose: Provides ticketing system for Customer Support.
  • Terms: Zendesk Terms of Use
  • Privacy: Zendesk Privacy Notice

Zype TV Ltd

Zype TV Ltd is the same Group (CitNOW Group) and houses the contracts with our CRM Manager and further purposes for both Internal Employee Data and Customer data.

  • Address: 9 Millars Brook, Molly Millars Lane, Wokingham, Berkshire, RG41 2AD, United Kingdom (HQ)
  • Address: 8-10 Corn Exchange Road, Stirling, FK8 2HX, Scotland
  • Data: As part of the same group, Zype TV Ltd has access to all data gathered and created by Auto Imaging. This may include (but is not limited to) entity employee details, customer (dealer) details as well as consumer personally identifiable information required for the services.
  • Purpose: Head Office activities (e.g. HR, Finance, Development Support and Centralised Product Functions)
  • Privacy: Zype TV Privacy & Data Protection Notice
CitNOW Imaging

Amazon AWS

  • Address 1: 410 Terry Ave. North Seattle, WA 981095210, USA
  • Address 2: 60 Holborn Viaduct, London, EC1A 2FD
  • Data: We store dealer and customer information in databases, and video content on servers run by Amazon AWS. We use regionalised servers, for example our German customers are run from the AWS Frankfurt Data Centre
  • Purpose: We use Amazon AWS for general compute and data storage tasks
  • Whitepapers: Amazon AWS Security Whitepapers

Delighted

  • Address: Delighted LLC, 333 W. River Park Drive, Provo, UT 84604
  • Data: Dealership staff names, email addresses, phone numbers, and general product subscription data.
  • Purpose: We use Delighted as a customer NPS provider.
  • Terms: Delighted Terms of Service
  • Privacy: Delighted Privacy Policy

FireText

  • Address: Tremough Innovation Centre, Penryn, Cornwall, TR10 9TA
  • Data: Do not hold any data, process mobile numbers of dealership staff and general public.
  • Purpose: Used for delivery of SMS in Showroom solution (to sales/dealership staff, and to video recipients e.g. car buyers)

HubSpot UK Holdings Ltd

  • Address: HubSpot Ireland Limited, HubSpot House, One Sir John Rogerson’s Quay, Dublin 2, Ireland
  • Data: Customer names and email addresses.
  • Purpose: We use HubSpot to send Marketing Emails to our customers.
  • Terms: HubSpot Terms of Service
  • Privacy: HubSpot Privacy Policy

Microsoft

  • Address: Microsoft Corporation, 1 Microsoft Way, Redmond, WA 98052
  • Data: Customer names and business email addresses.
  • Purpose: We use Microsoft for internal and external communication and file management using Microsoft 365 tools.
  • Terms: Microsoft Terms of Use
  • Privacy: Microsoft Privacy Policy

Salesforce UK Limited

  • Address: Floor 26 Salesforce Tower, 110 Bishopsgate, London, United Kingdom, EC2N 4AY
  • Data: Customer names, business telephone numbers and business email addresses.
  • Purpose: We use Salesforce as a CRM and communication tool.
  • Terms: Salesforce Terms of Service
  • Privacy: Salesforce Privacy Policy

Vimeo

  • Address: 330 W 34th St. Floor 10, New York
  • Data: Process and hold vehicle advert & Showroom videos
  • Purpose: Used for transcoding and hosting of videos
  • Privacy: Vimeo Privacy Policy

Zype TV Ltd

Zype TV Ltd is the same Group (CitNOW Group) and houses the contracts with our CRM Manager and further purposes for both Internal Employee Data and Customer data.

  • Address: 9 Millars Brook, Molly Millars Lane, Wokingham, Berkshire, RG41 2AD, United Kingdom (HQ)
  • Address: 8-10 Corn Exchange Road, Stirling, FK8 2HX, Scotland
  • Data: As part of the same group, Zype TV Ltd has access to all data gathered and created by Auto Imaging. This may include (but is not limited to) entity employee details, customer (dealer) details as well as consumer personally identifiable information required for the services.
  • Purpose: Head Office activities (e.g. HR, Finance, Development Support and Centralised Product Functions)
  • Privacy: Zype TV Privacy & Data Protection Notice
CitNOW Insights

Delighted

  • Address: Delighted LLC, 333 W. River Park Drive, Provo, UT 84604
  • Data: Dealership staff names, email addresses, phone numbers, and general product subscription data.
  • Purpose: We use Delighted as a customer NPS provider.
  • Terms: Delighted Terms of Service
  • Privacy: Delighted Privacy Policy

HubSpot UK Holdings Ltd

  • Address: HubSpot Ireland Limited, HubSpot House, One Sir John Rogerson’s Quay, Dublin 2, Ireland
  • Data: Customer names and email addresses.
  • Purpose: We use HubSpot to send Marketing Emails to our customers.
  • Terms: HubSpot Terms of Service
  • Privacy: HubSpot Privacy Policy

Microsoft

  • Address: Microsoft Corporation, 1 Microsoft Way, Redmond, WA 98052
  • Data: Customer names and business email addresses.
  • Purpose: We use Microsoft for internal and external communication and file management using Microsoft 365 tools.
  • Terms: Microsoft Terms of Use
  • Privacy: Microsoft Privacy Policy

Microsoft Cloud

Salesforce UK Limited

  • Address: Floor 26 Salesforce Tower, 110 Bishopsgate, London, United Kingdom, EC2N 4AY
  • Data: Customer names, business telephone numbers and business email addresses.
  • Purpose: We use Salesforce as a CRM and communication tool.
  • Terms: Salesforce Terms of Service
  • Privacy: Salesforce Privacy Policy

Zype TV Ltd

Zype TV Ltd is the same Group (CitNOW Group) and houses the contracts with our CRM Manager and further purposes for both Internal Employee Data and Customer data.

  • Address: 9 Millars Brook, Molly Millars Lane, Wokingham, Berkshire, RG41 2AD, United Kingdom (HQ)
  • Address: 8-10 Corn Exchange Road, Stirling, FK8 2HX, Scotland
  • Data: As part of the same group, Zype TV Ltd has access to all data gathered and created by Auto Imaging. This may include (but is not limited to) entity employee details, customer (dealer) details as well as consumer personally identifiable information required for the services.
  • Purpose: Head Office activities (e.g. HR, Finance, Development Support and Centralised Product Functions)
  • Privacy: Zype TV Privacy & Data Protection Notice
CitNOW Sales

Amazon AWS

  • Address 1: 410 Terry Ave. North Seattle, WA 981095210, USA
  • Address 2: 60 Holborn Viaduct, London, EC1A 2FD
  • Data: We store dealer and customer information in databases, and video content on servers run by Amazon AWS. We use regionalised servers, for example our German customers are run from the AWS Frankfurt Data Centre
  • Purpose: We use Amazon AWS for general compute and data storage tasks
  • Whitepapers: Amazon AWS Security Whitepapers

Auth0

  • Address: 10800 NE 8th St, Suite 700, Bellevue, WA 98004
  • Data: Dealership staff details such as username, password and some profile information as part of their account. This service is regionalised
  • Purpose: Identity provider and secure login service
  • Security: Auth0 Security Whitepapers

Delighted

  • Address: Delighted LLC, 333 W. River Park Drive, Provo, UT 84604
  • Data: Dealership staff names, email addresses, phone numbers, and general product subscription data.
  • Purpose: We use Delighted as a customer NPS provider.
  • Terms: Delighted Terms of Service
  • Privacy: Delighted Privacy Policy

Dolby Laboratories, Inc.

  • Address: 1275 Market Street, San Francisco, CA 94103
  • Email: Privacy@Dolby.com
  • Data: Videos
  • Purpose: We use Dolby.io to enhance the audio levels and remove some background noise for some dealerships (subject to their CitNOW subscription tier)
  • Privacy: Dolby Privacy Policy
  • DPA: Dolby DPA

Durhamlane

  • Address: Deltic House, Kingfisher Way, Wallsend, NE28 9NX
  • Data: Customer names, email addresses, phone numbers, and general CitNOW subscription data.
  • Purpose: CitNOW uses Durhamlane as an outsourced customer engagement service.
  • Privacy: Durhamlane Privacy Policy

HubSpot UK Holdings Ltd

  • Address: HubSpot Ireland Limited, HubSpot House, One Sir John Rogerson’s Quay, Dublin 2, Ireland
  • Data: Customer names and email addresses.
  • Purpose: We use HubSpot to send Marketing Emails to our customers.
  • Terms: HubSpot Terms of Service
  • Privacy: HubSpot Privacy Policy

MessageBird BV

Microsoft

  • Address: Microsoft Corporation, 1 Microsoft Way, Redmond, WA 98052
  • Data: Customer names and business email addresses.
  • Purpose: We use Microsoft for internal and external communication and file management using Microsoft 365 tools.
  • Terms: Microsoft Terms of Use
  • Privacy: Microsoft Privacy Policy

Netlify

  • Address: Netlify, Inc., 2325 3rd Street, Suite 296, San Francisco, California 94107
  • Data: No data is stored, however the presentation layer of our Dashboard applications are served through their CDN
  • Purpose: Serverless deployment of web applications (Dashboards)
  • Security: Netlify Security Whitepapers

New Relic

  • Address: 188 Spear St., Suite 1000, San Francisco, CA USA 9410
  • Data: IP Addresses
  • Purpose: Monitoring systems
  • Website: New Relic Privacy Policy

Salesforce UK Limited

  • Address: Floor 26 Salesforce Tower, 110 Bishopsgate, London, United Kingdom, EC2N 4AY
  • Data: Customer names, business telephone numbers and business email addresses.
  • Purpose: We use Salesforce as a CRM and communication tool.
  • Terms: Salesforce Terms of Service
  • Privacy: Salesforce Privacy Policy

SendGrid Inc.

  • Address: 1801 California Street, Suits 500, Denver, CO, 80202
  • Email: support@sendgrid.com
  • Data: Customer and staff names, email addresses and emails
  • Purpose: To send emails on behalf of customers
  • Security: SendGrid Security Policy

Twilio, Inc.

  • Address 1: Twilio Inc., 375 Beale Street, Suite 300, San Francisco, CA 94105 (Worldwide HQ).
  • Address 2: Twilio Ireland Limited, 25-28 North Wall Quay, Dublin 1, Ireland (EU HQ).
  • Data: Mobile phone numbers and links to videos.
  • Purpose: Sending notifications to customers and sending SMS communications on behalf of our customers
  • Terms: Twilio Inc. Terms of Service.
  • Security: Twilio Inc. Security Information.
  • Privacy: Twilio Inc. & GDPR.

Zype TV Ltd

Zype TV Ltd is the same Group (CitNOW Group) and houses the contracts with our CRM Manager and further purposes for both Internal Employee Data and Customer data.

  • Address: 9 Millars Brook, Molly Millars Lane, Wokingham, Berkshire, RG41 2AD, United Kingdom (HQ)
  • Address: 8-10 Corn Exchange Road, Stirling, FK8 2HX, Scotland
  • Data: As part of the same group, Zype TV Ltd has access to all data gathered and created by Auto Imaging. This may include (but is not limited to) entity employee details, customer (dealer) details as well as consumer personally identifiable information required for the services.
  • Purpose: Head Office activities (e.g. HR, Finance, Development Support and Centralised Product Functions)
  • Privacy: Zype TV Privacy & Data Protection Notice
CitNOW Triage

Amazon Web Services EMEA SARL (AWS Europe)

  • Address: AWS is: 38 avenue John F. Kennedy, L-1855 Luxembourg.
  • Data: All data held within our product.
  • Purpose: Production system data processing and hosting in Germany for UK and Europe (Vehicle Vision International Limited)
  • Privacy: AWS Privacy (amazon.com).

Delighted

  • Address: Delighted LLC, 333 W. River Park Drive, Provo, UT 84604
  • Data: Dealership staff names, email addresses, phone numbers, and general product subscription data.
  • Purpose: We use Delighted as a customer NPS provider.
  • Terms: Delighted Terms of Service
  • Privacy: Delighted Privacy Policy

HubSpot UK Holdings Ltd

  • Address: HubSpot Ireland Limited, HubSpot House, One Sir John Rogerson’s Quay, Dublin 2, Ireland
  • Data: Customer names and email addresses.
  • Purpose: We use HubSpot to send Marketing Emails to our customers.
  • Terms: HubSpot Terms of Service
  • Privacy: HubSpot Privacy Policy

Mailgun Technologies, Inc.

Microsoft

  • Address: Microsoft Corporation, 1 Microsoft Way, Redmond, WA 98052
  • Data: Customer names and business email addresses.
  • Purpose: We use Microsoft for internal and external communication and file management using Microsoft 365 tools.
  • Terms: Microsoft Terms of Use
  • Privacy: Microsoft Privacy Policy

Salesforce UK Limited

  • Address: Floor 26 Salesforce Tower, 110 Bishopsgate, London, United Kingdom, EC2N 4AY
  • Data: Customer names, business telephone numbers and business email addresses.
  • Purpose: We use Salesforce as a CRM and communication tool.
  • Terms: Salesforce Terms of Service
  • Privacy: Salesforce Privacy Policy

SendGrid Inc.

  • Address: 1801 California Street, Suits 500, Denver, CO, 80202
  • Email: support@sendgrid.com
  • Data: Customer and staff names, email addresses and emails
  • Purpose: To send emails on behalf of customers
  • Security: SendGrid Security Policy

Twilio, Inc.

  • Address 1: Twilio Inc., 375 Beale Street, Suite 300, San Francisco, CA 94105 (Worldwide HQ).
  • Address 2: Twilio Ireland Limited, 25-28 North Wall Quay, Dublin 1, Ireland (EU HQ).
  • Data: Mobile phone numbers and links to videos.
  • Purpose: Sending notifications to customers and sending SMS communications on behalf of our customers
  • Terms: Twilio Inc. Terms of Service.
  • Security: Twilio Inc. Security Information.
  • Privacy: Twilio Inc. & GDPR.

TxtLocal Limited

  • Address: Txtlocal Limited C/O Cisco, Park House, 16-18 Finsbury Circus, London, United Kingdom, EC2M 7EB.
  • Data: Mobile phone numbers.
  • Purpose: API that allows Vehicle Vision software to send SMS communications to end customers.
  • Privacy: Privacy Statement – Textlocal.

Zendesk, Inc.

  • Address: 30 Eastbourne Terrace, Paddington, London, W2 6LA, United Kingdom.
  • Data: Names, email addresses, business phone numbers.
  • Purpose: (B2B) Technical support ticketing system.
  • Privacy: Privacy Notice (zendesk.co.uk).

Zype TV Ltd

Zype TV Ltd is the same Group (CitNOW Group) and houses the contracts with our CRM Manager and further purposes for both Internal Employee Data and Customer data.

  • Address: 9 Millars Brook, Molly Millars Lane, Wokingham, Berkshire, RG41 2AD, United Kingdom (HQ)
  • Address: 8-10 Corn Exchange Road, Stirling, FK8 2HX, Scotland
  • Data: As part of the same group, Zype TV Ltd has access to all data gathered and created by Auto Imaging. This may include (but is not limited to) entity employee details, customer (dealer) details as well as consumer personally identifiable information required for the services.
  • Purpose: Head Office activities (e.g. HR, Finance, Development Support and Centralised Product Functions)
  • Privacy: Zype TV Privacy & Data Protection Notice
CitNOW Workshop

Amazon AWS

  • Address 1: 410 Terry Ave. North Seattle, WA 981095210, USA
  • Address 2: 60 Holborn Viaduct, London, EC1A 2FD
  • Data: We store dealer and customer information in databases, and video content on servers run by Amazon AWS. We use regionalised servers, for example our German customers are run from the AWS Frankfurt Data Centre
  • Purpose: We use Amazon AWS for general compute and data storage tasks
  • Whitepapers: Amazon AWS Security Whitepapers

Auth0

  • Address: 10800 NE 8th St, Suite 700, Bellevue, WA 98004
  • Data: Dealership staff details such as username, password and some profile information as part of their account. This service is regionalised
  • Purpose: Identity provider and secure login service
  • Security: Auth0 Security Whitepapers

Delighted

  • Address: Delighted LLC, 333 W. River Park Drive, Provo, UT 84604
  • Data: Dealership staff names, email addresses, phone numbers, and general product subscription data.
  • Purpose: We use Delighted as a customer NPS provider.
  • Terms: Delighted Terms of Service
  • Privacy: Delighted Privacy Policy

Dolby Laboratories, Inc.

  • Address: 1275 Market Street, San Francisco, CA 94103
  • Email: Privacy@Dolby.com
  • Data: Videos
  • Purpose: We use Dolby.io to enhance the audio levels and remove some background noise for some dealerships (subject to their CitNOW subscription tier)
  • Privacy: Dolby Privacy Policy
  • DPA: Dolby DPA

Durhamlane

  • Address: Deltic House, Kingfisher Way, Wallsend, NE28 9NX
  • Data: Customer names, email addresses, phone numbers, and general CitNOW subscription data.
  • Purpose: CitNOW uses Durhamlane as an outsourced customer engagement service.
  • Privacy: Durhamlane Privacy Policy

HubSpot UK Holdings Ltd

  • Address: HubSpot Ireland Limited, HubSpot House, One Sir John Rogerson’s Quay, Dublin 2, Ireland
  • Data: Customer names and email addresses.
  • Purpose: We use HubSpot to send Marketing Emails to our customers.
  • Terms: HubSpot Terms of Service
  • Privacy: HubSpot Privacy Policy

MessageBird BV

Microsoft

  • Address: Microsoft Corporation, 1 Microsoft Way, Redmond, WA 98052
  • Data: Customer names and business email addresses.
  • Purpose: We use Microsoft for internal and external communication and file management using Microsoft 365 tools.
  • Terms: Microsoft Terms of Use
  • Privacy: Microsoft Privacy Policy

Netlify

  • Address: Netlify, Inc., 2325 3rd Street, Suite 296, San Francisco, California 94107
  • Data: No data is stored, however the presentation layer of our Dashboard applications are served through their CDN
  • Purpose: Serverless deployment of web applications (Dashboards)
  • Security: Netlify Security Whitepapers

New Relic

  • Address: 188 Spear St., Suite 1000, San Francisco, CA USA 9410
  • Data: IP Addresses
  • Purpose: Monitoring systems
  • Website: New Relic Privacy Policy

Salesforce UK Limited

  • Address: Floor 26 Salesforce Tower, 110 Bishopsgate, London, United Kingdom, EC2N 4AY
  • Data: Customer names, business telephone numbers and business email addresses.
  • Purpose: We use Salesforce as a CRM and communication tool.
  • Terms: Salesforce Terms of Service
  • Privacy: Salesforce Privacy Policy

SendGrid Inc.

  • Address: 1801 California Street, Suits 500, Denver, CO, 80202
  • Email: support@sendgrid.com
  • Data: Customer and staff names, email addresses and emails
  • Purpose: To send emails on behalf of customers
  • Security: SendGrid Security Policy

Twilio, Inc.

  • Address 1: Twilio Inc., 375 Beale Street, Suite 300, San Francisco, CA 94105 (Worldwide HQ).
  • Address 2: Twilio Ireland Limited, 25-28 North Wall Quay, Dublin 1, Ireland (EU HQ).
  • Data: Mobile phone numbers and links to videos.
  • Purpose: Sending notifications to customers and sending SMS communications on behalf of our customers
  • Terms: Twilio Inc. Terms of Service.
  • Security: Twilio Inc. Security Information.
  • Privacy: Twilio Inc. & GDPR.

Zype TV Ltd

Zype TV Ltd is the same Group (CitNOW Group) and houses the contracts with our CRM Manager and further purposes for both Internal Employee Data and Customer data.

  • Address: 9 Millars Brook, Molly Millars Lane, Wokingham, Berkshire, RG41 2AD, United Kingdom (HQ)
  • Address: 8-10 Corn Exchange Road, Stirling, FK8 2HX, Scotland
  • Data: As part of the same group, Zype TV Ltd has access to all data gathered and created by Auto Imaging. This may include (but is not limited to) entity employee details, customer (dealer) details as well as consumer personally identifiable information required for the services.
  • Purpose: Head Office activities (e.g. HR, Finance, Development Support and Centralised Product Functions)
  • Privacy: Zype TV Privacy & Data Protection Notice