Raised on: 14 Jun 2024 | Product: CitNOW Appraise, CitNOW Triage
CitNOW Appraise and CitNOW Triage – Planned Maintenance 23/06/24
Server relocation completed
We’re delighted to confirm on Sunday 23rd June 2024, we successfully performed a planned AWS (Amazon Web Services) server relocation for CitNOW Appraise and CitNOW Triage, allowing us to improve our auto scaling capability and accommodate business growth as well as ensuring the continuity of service that we provide.
Normal service following our two hour downtime now resumes with no change to the user experience or functionality. If you have any questions please do not hesitate to contact us on vv-support@citnowgroup.com.
CitNOW Appraise and CitNOW Triage
On Sunday 23rd June 2024 we will be performing a planned AWS (Amazon Web Services) server relocation for CitNOW Appraise and CitNOW Triage. Our hosting servers will remain in the EU, within AWS, and we will continue to follow our existing data protection principles. The relocation will allow us to improve our auto scaling capability and accommodate business growth ensuring the continuity of service that we provide to you.
To minimise disruption we are carrying out this work outside of core business hours. We anticipate downtime of approximately 2 hours from 5pm on Sunday 23rd June, during this time the system will be put into maintenance mode. We are expecting normal service to resume after this time with no changes to the user experience or functionality.
If you have any questions please do not hesitate to contact us on vv-support@citnowgroup.com.