The Role

We are seeking an experienced Technical Delivery Programme Manager to join our technical leadership team to coordinate the delivery of complex software programmes across multiple agile teams. This is a key role focused on driving a high-performing, delivery-focused culture and ensuring the successful execution of strategic software initiatives that delight our customers and support business growth.

You will bring strong leadership, programme management and stakeholder engagement skills, with a proven track record of delivering large-scale software projects in fast-paced environments. The ideal candidate will be a collaborative leader with a passion for technology, continuous improvement and building high-performing teams.

Key responsibilities

• Managing a complex environment with multiple outsource partners (offshore, nearshore and onshore) delivering across multiple interlinked products
• Oversee the end-to-end delivery of multiple concurrent software projects and programmes, ensuring they are completed on time, within scope, and to the highest quality standards
• Collaborate with Product Owners, Scrum Masters, and stakeholders to ensure clear requirements, prioritisation, and alignment with business objectives
• Establish and manage programme governance, reporting, and communication with senior management and stakeholders
  Anticipate, identify, and manage risks, dependencies, and impediments across teams, proactively implementing solutions to keep delivery on track
• Monitor and report on team performance, progress, and delivery metrics, using data to drive improvements and provide transparency
• Regularly review resource capacity and raise concerns or recommendations with the Leadership team
• Ensure scalability, security, and resilience across infrastructure and software platforms
• Ensure adherence to organisational policies, standards, and compliance requirements throughout the delivery lifecycle
• Create and maintain comprehensive documentation of delivery processes, ensuring accuracy and accessibility

Our Brand Values

• We are powered by our people
• We delight our customers
• We make it happen
• We are always learning
• We are One Team

Knowledge & Skills:

• 5+ years’ experience in a software delivery or programme management leadership role is essential
• Good understanding of SDLC and Agile delivery models
• Ability to interpret (but not create) architecture diagrams, data flows, process flows
• A good conceptual understanding of: REST APIs and their protocols, Service oriented architecture, Monolithic architecture and Common AWS services
• Foundational knowledge of release management principles
• Conceptual understanding of “good” technical delivery processes and how to spot bottlenecks or inadequacies (flaky environments, unreliable CI/CD pipelines, slow test suites)
• Experience in process improvement, change management, and agile methodologies (Scrum, Kanban)
• Experience in setting KPIs, monitoring performance, and providing feedback