Creating memorable customer experiences
CitNOW Group is dedicated to helping automotive retailers create memorable, measurable customer experiences that drive real commercial impact. By bringing together Marketing, Showroom, Aftersales and Data into one connected ecosystem, we transform everyday customer interactions into scalable, repeatable performance gains. The result is a unified approach to customer engagement that not only improves experience at every touchpoint, it also delivers measurable outcomes across the entire customer journey. Trusted by over 20,000 retailers globally and built on more than 20 years of industry expertise, our ambition is simple: to help you become the first choice for your customers.
Formed in 2021 following a series of strategic acquisitions, CitNOW Group was created to solve the challenge of fragmented systems across the automotive retail landscape. By unifying data and workflows across disciplines, we enable retailers to connect teams, streamline processes and deliver more personalised, consistent customer experiences. Our expanding portfolio of solutions is designed to enhance both customer-facing interactions and back-end dealership efficiency, empowering teams to sell more vehicles, maximise aftersales revenue and build long-term loyalty through smarter, technology-enabled engagement.
