Subprocessors

Connected Dots

Dealerdesk Subprocessors

We rely on subprocessors for a number of business functions to enable us to provide our contacted services to you. All subprocessors have been chosen based on their advanced offerings, security and credentials. We thoroughly review the technical and organisational measures for information security of subprocessors.

Our data warehouses for storing data for our European Customers are regionalised and located within the EEA, so no data is held in any outside region not applicable to the EU GDPR Regulations. Where it is necessary to use a subprocessor located outside of the EEA, we ensure we have the current recommended GDPR safeguards in place for processing, such as signed SCCs, IDTAs, or active membership on the EU-US Data Privacy Framework.

If you have any questions in relation to our use of subprocessors, please feel free to contact us at dpo@citnowgroup.com.

360dialog GmbH

ActiveCampaign LLC

  • Address: ActiveCampaign LLC, 1 N Dearborn St FL 5, Chicago, IL 60602.
  • Data: Customer names and email addresses.
  • Purpose: We use the Postmark product by ActiveCampaign to send and receive emails to and from our customers.
  • Terms: ActiveCampaign Terms of Service
  • Privacy: ActiveCampaign Privacy Policy

Delighted

  • Address: Delighted LLC, 333 W. River Park Drive, Provo, UT 84604
  • Data: Dealership staff names, email addresses, phone numbers, and general product subscription data.
  • Purpose: We use Delighted as a customer NPS provider.
  • Terms: Delighted Terms of Service
  • Privacy: Delighted Privacy Policy

Google Cloud EMEA Ltd.

  • Address: 70 Sir John Rogerson’s Quay, Dublin 2, Dublin, D02 R296, Ireland
  • Data: Customer names and email addresses.
  • Purpose: We use Google for EU-based hosting of our customers’ servers and databases on the Cloud, and to provide internal Google Workspace (previously G-suite) services.
  • Terms: Google Terms of Service
  • Privacy: Google Privacy Policy

HubSpot UK Holdings Ltd

  • Address: HubSpot Ireland Limited, HubSpot House, One Sir John Rogerson’s Quay, Dublin 2, Ireland
  • Data: Customer names and email addresses.
  • Purpose: We use HubSpot to send Marketing Emails to our customers.
  • Terms: HubSpot Terms of Service
  • Privacy: HubSpot Privacy Policy

Microsoft

  • Address: Microsoft Corporation, 1 Microsoft Way, Redmond, WA 98052
  • Data: Customer names and business email addresses.
  • Purpose: We use Microsoft for internal and external communication and file management using Microsoft 365 tools.
  • Terms: Microsoft Terms of Use
  • Privacy: Microsoft Privacy Policy

Salesforce UK Limited

  • Address: Floor 26 Salesforce Tower, 110 Bishopsgate, London, United Kingdom, EC2N 4AY
  • Data: Customer names, business telephone numbers and business email addresses.
  • Purpose: We use Salesforce as a CRM and communication tool.
  • Terms: Salesforce Terms of Service
  • Privacy: Salesforce Privacy Policy

Wildbit LLC

  • Address: 41 University Drive, Suite 400, Newtown, PA 18940, USA.
  • Data: Customer names and email addresses.
  • Purpose: Wildbit LLC provides the technical infrastructure to enable us to provide each of our customers with their own server instance and database.
  • Terms: Wildbit LLC Privacy Policy
  • Privacy: Wildbit LLC EU Data Protection

WorNet AG

  • Address: WorNet AG, Bürgermeister-Graf-Ring 28, 82538 Geretsried, Germany.
  • Data: Customer names and email addresses.
  • Purpose: We use SecuMail by WorNet for email spam and malware detection in incoming emails.
  • Terms: WorNet AG Terms & Conditions
  • Privacy: WorNet AG Privacy Policy

Zype TV Ltd

Zype TV Ltd is the same Group (CitNOW Group) and houses the contracts with our CRM Manager and further purposes for both Internal Employee Data and Customer data.

  • Address: 9 Millars Brook, Molly Millars Lane, Wokingham, Berkshire, RG41 2AD, United Kingdom (HQ)
  • Address: 8-10 Corn Exchange Road, Stirling, FK8 2HX, Scotland
  • Data: As part of the same group, Zype TV Ltd has access to all data gathered and created by Auto Imaging. This may include (but is not limited to) entity employee details, customer (dealer) details as well as consumer personally identifiable information required for the services.
  • Purpose: Head Office activities (e.g. HR, Finance, Development Support and Centralised Product Functions)
  • Privacy: Zype TV Privacy & Data Protection Notice